Shipping And Returns
DELIVERY
The Wax Quarter currently ships to the United Kingdom ONLY
We charge £2.85 shipping and use Royal Mail Second Class. If you choose 'Collect From Bovington' during checkout process, then you must collect from Bovington Camp, Dorset
RETURNS
Returns are accepted with in 14 days starting from the day of receiving your order. Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item, this does not include postage. We do not cover return postage.
Please note sale items, gift vouchers and wax melts are non-returnable.
If the items are faulty when the consumer receives them, the consumer must notify The Wax Quarter upon receipt of faulty goods.
It is recommended that royal mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge inccured.
Any returns lost in the mail service are not the responsibility or liability of The Wax Quarter it is you the consumer that must file a claim with the courier service you used.
It is recommended that royal mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge inccured.
Any returns lost in the mail service are not the responsibility or liability of The Wax Quarter it is you the consumer that must file a claim with the courier service you used.
All made to order and personalised items are non-returnable unless they are faulty.